Privacy Policy

Last updated: August 23, 2026

This Privacy Policy explains how Flo Technologies, Inc. (“FLO.ai,” “Flo,” “FloBiz,” “we,” “us”) collects, uses, and shares information when you visit flobiz.ai, contact us, opt in to SMS, or use our AI business platform. It is written for website visitors, messaging recipients, prospective customers, and businesses that subscribe to Flo.

1. Information we collect

We collect information you provide directly, information generated when you use the Services, and limited information from partners you connect:

• Account and contact data: name, work email, company name, phone number, and messages you send through forms or support
• Mobile numbers from partner businesses: phone numbers provided through hair salons, spas, service contractors, and other FLO.ai partners during account creation, service registration, or online booking
• Business operations data: staff lists, schedules, services, inventory, customer profiles, appointment history, and similar records you store in Flo
• Communications data: call audio or transcripts, SMS, email, and chat handled by Flo AI agents, as needed to provide those features
• Payment data: billing details processed by our payment provider; we do not store full card numbers on Flo servers
• Technical data: IP address, browser type, device information, pages viewed, and approximate location derived from IP

If you use Flo in a clinic or other regulated setting, you may store health-related information about your patients. You are the controller of that information; Flo processes it on your instructions to provide the Services.

2. Information Collection & Consent

FLO.ai collects mobile phone numbers provided by clients through our business partners (such as hair salons, spas, and service contractors) during account creation, service registration, or online booking. Opt-in data and explicit mobile consent are collected solely to deliver requested service updates, appointment reminders, and customer care communications. Consent is collected through an unchecked checkbox (or equivalent affirmative action). See the public SMS opt-in example.

3. Message frequency and rates

Message frequency varies based on your active appointments and interactions with participating businesses. You may receive up to 8 messages per month. Message and data rates may apply.

4. How we use information

We use information to:

• Provide, maintain, and improve the website and Services, including AI agents that answer calls and automate workflows
• Deliver requested service updates, appointment reminders, and customer care communications to opted-in mobile numbers
• Create accounts, process payments, and send transactional notices
• Respond to sales and support requests
• Monitor security, prevent fraud and abuse, and debug issues
• Understand product usage in aggregated or de-identified form
• Comply with law and enforce our Terms

We do not sell personal information. We do not use your customers’ content to train generalized public AI models without a separate written agreement.

5. Strict Prohibition on Mobile Data Sharing

No mobile information, opt-in data, or phone numbers collected through FLO.ai will be shared, sold, rented, or leased to third parties or affiliates for marketing or promotional purposes under any circumstances. Data sharing is strictly limited to infrastructure subprocessors (e.g., telecommunication providers) necessary to execute text transmission on behalf of your service provider.

No mobile data will be shared with third parties/affiliates for marketing/promotional purposes at any time.

6. How we share information

Except as limited above for mobile numbers and opt-in data, we share information with:

• Infrastructure and service providers who host the platform, send email, process payments, or (for SMS) telecommunication providers needed to deliver texts, under contracts that limit their use of the data
• Your authorized staff and integrations you enable
• Professional advisors and authorities when required by law or to protect rights, safety, and security
• A successor in a merger, acquisition, or asset sale, subject to this Policy or equivalent protections

Mobile information is never shared, sold, rented, or leased for marketing or promotional purposes.

7. Opt-Out & Support

You can opt out of receiving text communications at any time. Reply STOP to any text message received from FLO.ai or our partner businesses. You will receive one final confirmation message, then no further messages from that program.

Reply HELP to any message, or email support@flo.ai, for assistance.

8. Cookies and similar technologies

We use cookies and similar technologies that are necessary to run the site (for example session and security cookies) and, where used, to understand how visitors find and use flobiz.ai. You can control cookies through your browser. Blocking some cookies may affect site functionality.

9. Retention

We keep account and billing records for as long as your subscription is active and as needed for legal, tax, and dispute purposes. Operations and communications data are retained according to your plan settings and our backup cycles. When you close an account we delete or anonymize personal data within a reasonable period unless a longer retention is required by law.

10. Security

We use administrative, technical, and organizational measures designed to protect information, including access controls and encryption in transit. No method of transmission or storage is completely secure. Please use strong passwords and limit staff permissions to what each role needs.

11. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. Business customers can update most account data in the product. Individuals may contact us at support@flobiz.ai. We may need to verify your request. If we process data for a Flo subscriber (for example a salon’s clients), we will direct you to that business where appropriate. To stop SMS specifically, text STOP as described above.

12. Children

Flo is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have done so, contact us and we will delete it.

13. International transfers

We may process information in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards for those transfers.

14. Changes to this Policy

We may update this Privacy Policy to reflect product, legal, or operational changes. We will revise the “Last updated” date and, for material changes, provide additional notice.

15. Contact

Privacy questions: support@flobiz.ai. SMS help: support@flo.ai. You can also use the Contact section on our website.

Flo Technologies, Inc., operating FLO.ai at https://flobiz.ai/.