Legal

Terms and Conditions

Last updated: August 23, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the FLO.ai website, software, SMS program, and AI-powered business services (the “Services”) offered by Flo Technologies, Inc. (“FLO.ai,” “Flo,” “FloBiz,” “we,” “us,” or “our”). By visiting flobiz.ai, creating an account, or consenting to SMS, you agree to these Terms.

1. Who these Terms cover

The Services are intended for business customers and for clients of those businesses who opt in to texts. If you use Flo on behalf of a salon, clinic, shop, or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.

2. The Services

Flo provides tools such as CRM, booking, POS, EMR (where applicable), communications, and AI agents that can answer calls, send messages, and automate operations. Features vary by plan. We may improve, add, or retire features, and we will give reasonable notice when a change materially reduces paid functionality.

3. Program Description

By consenting to receive SMS notifications from FLO.ai on behalf of participating businesses (including salons, spas, and home service providers), you agree to receive automated transactional text messages regarding appointment confirmations, service reminders, and customer support.

4. Message Frequency & Rates

Message frequency varies based on your active appointments and interactions with participating businesses. You may receive up to 8 messages per month. Message and data rates may apply.

5. Opt-Out & Support Controls

To Stop Service: Reply STOP to any SMS message. You will receive one final confirmation message confirming cancellation.

To Get Help: Reply HELP to any message or contact customer support directly at support@flo.ai.

6. Liability Disclaimer

Carriers and FLO.ai are not liable for delayed or undelivered messages.

7. Accounts and acceptable use

You are responsible for account credentials, staff access, and activity under your account. You agree not to misuse the Services, including by:

• Attempting to reverse engineer, overload, or disrupt the platform
• Using AI agents to send spam, deceptive, or unlawful communications
• Uploading content you do not have the right to use
• Processing data in a way that violates privacy, healthcare, or consumer-protection laws that apply to your business

You remain responsible for how you configure Flo, the instructions you give AI agents, and the services you deliver to your own customers.

8. AI-generated output

Flo’s agents generate speech, text, bookings, and recommendations based on the information you provide and the conversations they handle. Output may occasionally be incomplete or incorrect. You should review high-stakes actions (pricing changes, medical record entries, purchase orders, and similar) and keep human oversight where your industry requires it. Flo is a business operations tool, not a licensed professional, and does not provide legal, medical, or financial advice.

9. Fees, trials, and cancellation

Paid plans are billed in advance on the cycle shown at checkout. Introductory or promotional prices apply only for the stated period. You may cancel at any time; access continues through the end of the current billing period unless otherwise required by law. Fees already paid are non-refundable except where we are legally required to refund or where we agree otherwise in writing. Taxes may apply.

10. Your data

You retain ownership of the business and customer data you submit to Flo. You grant us a limited license to host, process, and display that data solely to provide, secure, and improve the Services. Our collection and use of personal information is described in the Privacy Policy.

11. Confidentiality and third-party services

Each party will protect the other’s non-public information with reasonable care. Flo may use subprocessors (for example hosting, telephony, and payment providers) to operate the Services. Integrations you enable are subject to those providers’ terms as well as ours.

12. Availability and suspension

We aim for reliable uptime but do not guarantee uninterrupted service. We may suspend access if fees are unpaid, if we detect abuse or a security risk, or if we are required to do so by law. We will restore access promptly once the issue is resolved where it is reasonable to do so.

13. Disclaimers and limitation of liability

The Services are provided “as is.” To the fullest extent permitted by law, Flo disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Flo is not liable for lost profits, missed appointments, lost data, or indirect damages. Our aggregate liability for claims arising out of the Services is limited to the amounts you paid us in the twelve months before the claim. Carriers and FLO.ai are not liable for delayed or undelivered messages.

14. Termination

Either party may terminate these Terms for a material breach that remains uncured after 30 days’ notice. Upon termination we will make your data available for export for a reasonable period, then delete it in accordance with our retention practices and the Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will change, and continued use of the Services after the effective date constitutes acceptance of the revised Terms. If a change is material, we will provide additional notice (for example by email or in-product message).

16. Contact

Questions about these Terms: support@flobiz.ai or the Contact section on this site. For SMS help, reply HELP or email support@flo.ai.

Flo Technologies, Inc., operating FLO.ai at https://flobiz.ai/.